Surveys and Research

Given today's challenges in the marketplace, banks are turning to reliable, timely and objective information to make better business decisions and stay ahead of their competition. For over 20 years, CBA has been a prime resource for information and research on retail banking for the financial services industry.

With direction from CBA Member Committees, industry leaders and experts in retail banking, CBA develops and publishes a comprehensive collection of Peer Benchmarking Studies on Automobile Finance, Home Equity Lending and Consumer Credit Collections & Recovery.

Data and information from these surveys provide banks with the timely, strategic insights to improve decision making, as well as track overall performance against their peers.

CBA also conducts strategic research studies that monitor the impact consumer issues have on the retail banking industry.

CBA Peer Benchmarking Series

2009 Home Equity Lending Study

Mid - Year Survey - Survey closed July 31, 2009.

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If you would like to participate or have questions about CBA Peer Benchmarking research, please contact us at research@cbanet.org or call 703-276-1750.