Our opening panelists gave us a great kickoff to CBA LIVE yesterday. Thank you to Gene Kirby, Susan Faulkner, Brendan McDonagh and Keith Hembre for an excellent session.

One of the great features of CBA LIVE is the interactive format. We will be using audience response devices during our general sessions to make sure our audience plays a key role in all discussions. Those attending our opening session had the first opportunity to try out the response devices and here are some of the more interesting results received from our audience.

Audience Feedback:

72% felt  the recovery was real but the economy was going to remain “weak and wobbly”  over the next two years

59% expect loan demand to increase in the next 12 months

42% identified unemployment as their main concern in the future

71% said improved communication with their customers was the most effective means to increasing consumer trust and confidence 

This morning’s first session is “Consumer Behavior through the Generations” with groups of panelists representing the four generations who will provide much needed insight into what your customers are thinking.

Stay tuned for more…