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“To date this agency (the CFPB) has been the most accessible of any I’ve ever dealt with in this town,” Richard Hunt, head of the Consumer Bankers Association, said in an interview. “It’s not even close… I think Richard Cordray is learning that when he talks, we are listening.”

(“On Its First Birthday, Consumer Bureau Flexes Its Muscle” Bloomberg, July 19, 2012)

CBA in the News

Bloomberg, CFPB Seeks to Give Consumers A Voice, Proposes Narratives for Complaint Database, 07.16.14

American Banker, Battle Over Postal Banking Reignites, 07.16.14

Credit Union Times, Experts Debate USPS Financial Services, 07.16.14

Reuters, U.S. Consumer Watchdog Floats Publishing Customers' Banking Stories, 07.16.14

Wall Street Journal, CFPB Proposes Publishing Detailed Complaints Against Banks, 07.16.14

POLITICO, CFPB to Publish More Information on Consumer Complaints, 07.16.14

The Hill, Rise in Electronic Payments Sharpens Security Focus, 07.14.14

Charlotte Observer, After Citigroup settlement, All Eyes on Bank of America, 07.14.14

Bloomberg, Banking at Post Office Could Deliver Renewed Source of Revenue, Convenience, 07.07.14

U.S. News & World Report, OpEd by CBA CEO Richard Hunt: Why Postal Service Banking Is a Bad Idea, 07.07.14

more »

Media Appearances

4/14/2014 CNBC Video, Facebook's next move: Banking?
6/11/2013 NBC Nightly News, Banks Rack Up Big Overdraft Fees
 6/11/2013 CNBC Video, Concerns Over Bank Overdrafts

6/20/2012 Consumers Gain Access to Credit Card Complaints

6/14/2012 NBC Nightly News, "How to avoid banks' 'hidden fees and deceptive practices'"

more »
Press Contact

Members of the press who need assistance may contact: Tom Crosson,, (703) 869-1246.
2014 Media Guide

Read CBA's 2014 Media Guide.